Boncafe-On-line Coffee Store does not have any policy for exchanging or returning products. Unfortunately, we will not accept any exchanges, returns or refunds after the customer has purchased the item. We advice customers to carefully and thoroughly inspect the item(s) before purchasing.
In case of any damages, defect or loss due to delivery or an incorrect item has been shipped, we will bear all costs and replace the item(s) without any additional charges.
If an item is damaged or defected, we kindly ask the customer to immediately inform Boncafe-On-line Coffee Store at 02 691 7434-9 within a period of 48 hours( working days only) or email us at [email protected]
All items must be returned in NEW condition (i.e., not used or broken), in the original manufacturer’s packaging and with all original contents including instruction manuals, accessories, additional components.
If any item is not returned in new condition or incomplete quantity, Boncafe-On-line Coffee Store reserves the right not to exchange the product.
If you have any specific inquiries or questions, please do not hesitate to contact us directly. We are more than pleased to work out a solution to satisfy our loyal customer’s needs.