Warranty Terms
This warranty is on bases of ‘bring in’ and includes both labor and parts, but excludes the following:
- Improper use of machine, i.e. any other use than described in the manufacturer’s manual, as well as sabotage
- Grinding discs & motors
- Transportation costs
- Defects resulting of:- Deterioration of parts which are subjected to wear and tear (e.g. gaskets / water filters).
– Lime scale.
– Lack of maintenance, cleaning and descaling.
– Negligence and improper usage.
– Use of aggressive chemicals for cleaning and descaling
– Transportation damage / damage as a result of improper storage and installation.
– Any repairs performed by unauthorized persons.
– Lightning discharges and power surges or incompatible voltages.
– Unsuitable operation environment are humidity/temperature or insects. - After the warranty is approved Boncafe will repair/replace the malfunction equipment within a reasonable time frame.
- Boncafe keeps the right to replace the malfunction equipment with one of the same condition as at the time just before the breakdown.
- Damages caused by acts of God, fire, floods, tidal waves, earthquake, and any other similar causes of natural disasters or beyond anyone’s control, such as war, riots, and acts of terrorism.
Spare Parts
Spare parts are not included in the above service fees and are always invoiced separately. Prices are fixed and not subject to negotiations.
Please do not pay without receiving an official Boncafe tax invoice, listing all parts that have been changed as well as a receipt from the technician, who received the machine.
Non-Boncafe Brands of Coffee Machines
Generally, Boncafe guarantees repairing service only for machines, which are purchased from Boncafe of the brands and models which we officially represent. Boncafe represents the following brands in Thailand:
Ascaso Grindmaster Brasilia Jura BunnLa Marzocco Egro Petra Fetco Saeco Franke Schaerer
Coffee machine of other brands can be brought to any of Boncafe’s service center for inspection. Boncafe is pleased to try to repair any model and brand of coffee machine if:
- It does not require specific product knowledge
- Requires the import of a special spare part
- The customer brings the spare parts.
Service Packages
For our business customers, we offer service contracts on a case-by-case basis. Please contact the technical service department for additional details.
Boncafe’s service packages include:
- Regular, preventive service checks as referred to in the maintenance schedule of the manufacturer. The exact time interval depends on how heavily a particular machine is used
- 365 days service operation guaranteed
- Regular coffee calibration and QC on-site, including reporting system
- Daily cleaning and basic troubleshooting training for coffee machine operators
- All small consumable and wear-and-tear parts, like o-ring seals are included
Return Policy & Fees
Boncafe does not have any policy for exchanging or returning products. Boncafe will not accept any exchanges, returns or refunds after the customer has purchased the item. We advise customers to carefully and thoroughly inspect the item(s) before purchasing.
In case of any damages, defect or loss due to delivery or an incorrect item has been shipped, Boncafe will bear all costs and replace the item(s) without any additional charges.
If an item is damaged or defected, we kindly ask the customer to immediately inform Boncafe Thailand at 02 691 7434-9 within a period of 48 hours (working days only).
All items must be returned in NEW condition (i.e. not used or broken), in the original manufacturer’s packaging and with all original contents including instruction manuals, accessories, additional components.
If any item is not returned in new condition or incomplete quantity, Boncafe reserves the right not to exchange the product.
If you have any specific inquiries or questions, please do not hesitate to contact Boncafe (Thailand) directly. We are more than pleased to work out a solution to satisfy our loyal customer’s needs.
For more information or questions, please contact: [email protected]