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Service
Policy & Fees |
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For emergency service
and technical support, please call: |
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1.
SERVICE & MAINTENANCE FEES |
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Inner city service
policy and fees (Bangkok and Pattaya): |
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Regular Boncafe Coffee
Customer
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Non Boncafe
Coffee Customers
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Note
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Over 5kg or more
than THB 2,500
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Less than 5kg or
less than THB 2,500
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Service
Center:
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Free
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250
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750*
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Express repair:
plus THB 500
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Customer
site in Bangkok area:
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Household
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500
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1,000*
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Professional
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Free
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500
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1,000*
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Branches service policy and fees (Rural): |
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Regular Boncafe Coffee
Customer
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Non Boncafe
Coffee Customers
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Over 4kg or more
than THB 1,500
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Less than 4kg or
less than THB 1,500
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Customer
Site: In District Area
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Service Center |
Free
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250
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500*
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Customer
Site
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Free
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400
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750*
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Customer Site: Outside District
Area
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Regular
Maintenance Fee
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Free
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400
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750*
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Irregular
Maintenance Fee
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Based on Kilometers
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Remark:
1. Boncafe guarantees 3 months for replaced
spare parts and all repair works.
2. All above prices are excluding VAT 7%.
3. Terms and prices are subject to change
without prior notice.
*
Standard service fee within city area and immediate
neighborhood. Additional fees apply for distant
locations.
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2.
SPARE PARTS |
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Spare
parts are not included in above service fees and
are always invoiced separately to the client.Prices
are fixed and not subject to negotiations.
Please do never pay any money without receiving
a proper Boncafe tax invoice, listing the parts
changed, and a receipt from the mechanic in charge.
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3.
NON-BONCAFE BRANDS OF COFFEE MACHINES |
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In
principle, Boncafe guarantees repairing service
only for machines, which are purchased from Boncafe
or the brand and model is officially represented
by Boncafe, namely the following brands: |
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Saeco
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Jura
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Egro
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Schaerer
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Brasilia
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Carimali
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Lamarzocco
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La
Pavoni
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Franke
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Rancilio
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Gaggia
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Fetco
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Solis
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Bunn
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Remark: Limited models |
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Other
coffee machines brands can be brought to a Boncafe
service center for inspection. If repairing can
be done without needing particular know-how or having
to import special spare parts or if the customer
brings the spare parts along her- or himself, Boncafe
is pleased to try to repair the machine. No warranty,
however, is given in any form for repairs done by
Boncafe on such machines. |
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4.
WARRANTY TERMS |
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Boncafe
(Thailand) Ltd. guarantees a limited warranty of
1 (one) year starting at the date of purchase of
the machine. This warranty is on basis of "bring
in" and includes both labor and parts, but
excludes the following: |
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Improper use of machine, i.e. any others
use than described in the manufaturer's
manual, as well as sabotage.
Grinding discs & motors.
Transportation costs.
Defects resulting from:
- Deterioration of parts which are subject
to wear and tear (e.g.gaskets/water filter.)
- Lime scale.
- Lack of maintenance, cleaning and descaling.
- Negligence and improper usage.
- Use of aggressive chemicals for cleaning
and descaling.
- Transportation damage/damage as a result
of improper storage and installation.
- Any repairs performed by unauthorized
persons.
- Lightning discharges and power surges
or incompatible voltages.
- insects.
- Humidity.
- Damages caused by Acts of God, fire,
floods, tidal waves, earthquake, and any
other similar causes of natural disaster
or beyond anyone's control, such as war.
riots and acts of terrorism.
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The warranty
will become void when the machine is re-sold to
other parties. Boncafe will repair the machine within
a reasonable amount of time. The servicing under
warranty will not result in extension of the warranty
period. |
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5.
RETURN POLICY |
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Boncafe we will not accept any exchanges, returns or refunds after the customer has purchased the item(s). Therefore, we advice customers to carefully and thoroughly inspect the item(s) before purchasing.
In case of any damages, defect or loss due to delivery or an incorrect item has been shipped, Boncafe will bear all costs and replace the item(s) without any additional charges.
If an item(s) is damaged or defected, we kindly ask the customer to immediately inform Boncafe Thailand at 02-6793 270 within a period of 24 hours.
All items must be returned in NEW condition (i.e., not used, opened, broken or tested), in the original manufacturer's packaging and with all original contents including instruction manuals, accessories, additional components.
If however the item(s) is not returned condition or quantity, Boncafe reserves the right not to exchange the product.
If you have any specific inquiries or questions, please do not hesitate to contact Boncafe (Thailand) directly. We are more than please to work out a We will make sure to find the best solution possible to satisfy our loyal customer's needs. |
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For more information
or questions, please contact: technical.service.bkk@boncafe.co.th. |
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