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SERVICE POLICY & FEES |
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1.
Service & Maintenance Fees ( For household
& other coffee machines without a fixed water connection) |
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The new service fees, which are applicable for both Bangkok and upcountry are effective as of: |
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- March 1, 2011 - Bangkok Metropolitan Area
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- April 1, 2011 - Upcountry
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Type of Service
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Over 3,000 THB purchase
value per month |
500 - 3,000 THB purchase
value per month
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Less than 500 THB or
no product purchase
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100 THB
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350 THB
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800 THB
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SPECIAL SERVICE
"Express Service"
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500 THB
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500 THB |
750 THB |
1,200 THB |
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One way trip |
Round trip |
| DELIVERY SERVICE* **
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200 THB |
400 THB |
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* within a radius of 20 km from any of Boncafe's service centers. |
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**Quotation/proposal for professional coffee machines that require a fixed water connection, please kindly contact the Boncafe Technical Service Department for additional details. |
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Remark:
1. Boncafe guarantees 3 months for replaced
spare parts and all repair work.
2. All above prices are excluding 7% VAT.
3. Terms and prices are subject to change
without any prior notice.
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2.
Spare Parts |
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Spare
parts are not included in the above service fees and
are always invoiced separately. Prices
are fixed and not subject to negotiations.
Please do not pay without receiving
an official Boncafe tax invoice, listing all parts
that have been changed as well as a receipt from the technician, who receieved the machine. |
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3.
Non-Boncafe Brands of Coffee Machines |
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Generally, Boncafe guarantees repairing service only
for machines, which are purchased from Boncafe of the
brands and models which we officially represent. Boncafe represents the following brands in Thailand: |
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Ascaso
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Grindmaster |
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Brasilia
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Jura |
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Bunn
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La Marzocco |
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Egro
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Petra |
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Fetco
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Saeco |
| Franke |
Schaerer |
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Coffee machine of other brands can be brought to any of Boncafe's
service center for inspection. Boncafe is pleased to try to repair any model and brand of coffee machine if:
- It does not require specific product knowledge
- Requires the import of a special spare part
- The customer brings the spare parts
No warranty,
however, will be given to repairs done by
Boncafe on such machines. |
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4.
Service Packages |
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For our business customers, we offer service contracts on a case-by-case basis. Please contact the technical service department for additional details. |
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Boncafe's service packages include: |
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- Regular, preventive service checks as referred to in the maintenance schedule of the manufacturer. The exact time interval depends on how heavily a particular machine is used
- Emergency service within 24 hours on-call basis (in Bangkok area only, within a radius of 50 km)
- 365 days service operation guaranteed
- Regular coffee calibration and QC on-site, including reporting system
- Daily cleaning and basic troubleshooting training for coffee machine operators
- All small consumable and wear-and-tear parts, like o-ring seals are included
 Download BONCAFE WARRANTY TERMS here
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For more information
or questions, please contact: technical.service.bkk@boncafe.co.th. |
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